Shipping policy

Last updated: June 29, 2026

Overview
At Fredecong Store, we are committed to providing reliable and timely delivery for all our orders. Orders are packed and shipped directly through our primary logistics partners to ensure your items arrive safely.

Processing & Handling Time
All orders are processed within 1 to 3 business days (Monday – Friday, excluding holidays) after payment confirmation. Once your order is processed and dispatched, you will receive a shipping confirmation email containing your tracking information.

Shipping Destinations & Estimated Transit Times
We primarily ship orders within the United States:

* Destination: United States
* Processing Time: 1–3 business days
* Estimated Transit Time: 3–7 business days
* Total Estimated Delivery Time: 4–10 business days

Shipping Costs
* Standard Shipping: FREE on all orders. * Restocking / Handling Fees: $0 (No additional hidden charges at checkout).

Order Tracking
When your order ships, you will receive an email notification with a tracking number to monitor your package in real time via the carrier's portal.

Lost, Stolen, or Delayed Packages
If your tracking information indicates your package was delivered but you have not received it, or if your order is delayed beyond the estimated delivery timeframe, please contact our support team immediately. We will work directly with the delivery carrier to resolve the issue promptly.

Contact Information
For any shipping questions, status updates, or inquiries, please contact us:

* Business Name: Fredecongstore LLC
* Email: support@fredecong.store
* Phone: +1 614-209-4896
* Business Address: 1643 Norma Rd, Columbus, OH 43229, USA