Shipping policy
Shipping Policy Last updated: June 29, 2026
Overview At FREDECONGSTORE, all orders are fulfilled and shipped by our trusted fulfillment partner, Spocket. We work with a curated network of suppliers to bring you quality products delivered to your door.
Processing Time Orders are typically processed within 1–3 business days after payment is confirmed. Please note that processing times may vary depending on the supplier and product availability.
Shipping Times Estimated delivery times vary by destination:
- United States: 3–7 business days
- Canada & Europe: 7–14 business days
- Rest of World: 10–20 business days
These are estimates only and are not guaranteed. Delays may occur due to customs, carrier issues, or high demand periods.
Shipping Costs Shipping costs are calculated at checkout based on your location and the items in your order. Free shipping promotions may be available — check our current offers at checkout.
Order Tracking Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this to monitor your delivery status directly with the carrier.
Customs & Duties International orders may be subject to customs fees, import duties, or taxes imposed by your country. These charges are the responsibility of the customer and are not included in our pricing or shipping fees.
Lost or Delayed Packages If your order has not arrived within the estimated timeframe, please contact us at [your support email] and we will work with Spocket to investigate and resolve the issue.
Contact Us For any shipping-related questions, please reach out to us at support@fredecong.store or visit our contact page.