Refund policy

Last updated: September 29, 2026

At Fredecong Store, we want you to be completely satisfied with your purchase. We offer a standard 30-day return policy, which means you have 30 days after receiving your item to request a return.

Eligibility Criteria
To be eligible for a return, your item must be in the same condition that you received it: unworn, unused, with original tags attached, and in its original packaging. You will also need to provide the receipt or proof of purchase.

How to Initiate a Return
1. Contact our customer support team at support@fredecong.store to initiate a return request.
2. If your return is accepted, we will provide you with detailed instructions and the return address to mail your package.
3. Items returned to us without prior authorization will not be accepted.

Return Shipping Fees & Restocking Fees
* Defective, Damaged, or Incorrect Items: If you receive a damaged, defective, or incorrect product, Fredecong Store will cover 100% of the return shipping cost.
* Customer Remorse / Change of Mind: If you are returning an item due to a change of mind, sizing preference, or customer remorse, you will be responsible for the actual cost of return shipping.
* Restocking Fees: We charge $0 restocking fees. There are no administrative fees to process your return.

Damages and Issues
Please inspect your order upon receipt. If the item is defective, damaged, or if you receive the wrong item, contact us immediately at support@fredecong.store so that we can evaluate the issue and send a replacement or full refund.

Exchanges
The fastest way to exchange an item is to return the original item following our return process. Once the return is approved, you can make a separate purchase for the new item.

European Union 30-Day Right of Cancellation
Notwithstanding the above, if merchandise is shipped into the European Union, you have the right to cancel or return your order within 30 days of delivery for any reason. The item must remain in its original, unused condition with all tags and original packaging intact.

Refund Process & Timelines
We will notify you once we have received and inspected your returned item. If approved, your refund will be automatically processed back to your original payment method within 7 business days. 

Please note that financial institutions and credit card issuers may require an additional 3–5 business days to post the funds to your account. If more than 15 business days have passed since your return approval and you have not received your refund, please contact us at support@fredecong.store.

Contact Information
If you have any questions regarding returns, refunds, or exchanges, please contact us:

* Legal Business Name: Fredecongstore LLC
* Trade Name: Fredecong Store
* Email: support@fredecong.store
* Phone: +1 614-209-4896
* Business Address: 1643 Norma Rd, Columbus, OH 43229, United States